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Guarantee and Refund Policy

At IDT Worldwide, we stand behind the quality and reliability of our International Driving Translation (IDT) services. Our Guarantee and Refund Policy ensures customer satisfaction and provides clear guidelines on refunds, replacements, and service guarantees. If you have any questions, please contact us via chat, email at contact@idpworldwide.org, or phone.

100% Acceptance Guarantee or Your Money Back

We guarantee that our IDT will be accepted in the countries listed on our website. If your IDT is refused by car rental agencies or traffic authorities in those countries, we will issue a full refund.

Eligibility for Refund:

• Proof of rejection from a car rental agency or traffic authority in an eligible country.
• Refund requests must be submitted within three (3) years of purchase.
• Supporting documents must be provided as evidence of refusal.
• Refunds will be processed within five (5) business days after approval.
• Express processing service fees are non-refundable if the processing time was less than 2 hours.

Guaranteed Processing Time or Your Money Back

We ensure timely delivery of your Digital IDT:

• Standard processing: 2-10 hours
• Express processing: Less than 2 hours

If we fail to deliver within the promised timeframe, you will receive a full refund.

Eligibility for Refund:

• Complete application with all required documents, correct license details, and shipping information.
• Refund requests must be made if the promised processing time is exceeded.

Unlimited Free Replacements

We offer unlimited free replacements for the entire validity of your IDT.

Eligibility for Free Replacement:

• Digital IDT copies can be replaced at any time.
• Lost printed copies of the IDT booklet or complementary card can be replaced, provided the shipping address remains the same.
• Orders that never arrived, with verified tracking history.

If you wish to change the shipping address, you will need to cover the new shipping cost, while we cover the reprinting and issuance fee.

Cancellation Policy – Changed Your Mind?

• You can cancel your application within two (2) hours of placing the order if your IDT has not been issued yet.
• A full refund will be provided upon cancellation within this timeframe.

How to Request a Refund or Replacement

To process your request, please contact our Customer Service team via chat, email, or phone. Be sure to provide supporting documentation for refund requests.

We are committed to providing the best service and ensuring a hassle-free experience with your IDT. If you have any concerns, feel free to reach out to us!